FAQs
Q. HOW DO I CHANGE MY ADDRESS AND/OR TELEPHONE NUMBER?
A. A simple request in writing can be faxed, with the attention to our Merchant Request Department at 888-796-7738. The change will be completed upon receipt within two (2) business days.
Q. HOW DO I CHANGE THE CHECKING ACCOUNT INFORMATION THAT IS LINKED TO MY MERCHANT ACCOUNT?
A. It is extremely important to notify us immediately upon any change in the checking account used for your merchant account. Failure to notify us may result in the delayed deposit of funds to your checking account or funding to the wrong checking account. A void check for the new account must be faxed to our Merchant Request Department at 888-796-7738. Starter checks will not be accepted. In the event of a starter check, a bank letter must accompany. The change will be completed within two (2) business days. The original checking account should be left open with funds available during the transition to the new account. All companies accessing the account must be notified immediately also. This may include; American Express, Discover, our leasing company, check processing company, etc.
Q. HOW DO I START ACCEPTING AMERICAN EXPRESS, DISCOVER, DINERS CLUB, OR JCB CARDS?
A. An account number must first be obtained prior to accepting the above card types. USPAY has the ability to establish and will set up any non-bank card accounts on your behalf. Please contact your Sales Representative or USPAY for assistance. For your convenience, a list of all non-bank card direct numbers are listed:
American Express: (800) 528-5200 Discover: (800) 347-2000 Diners Club: (800) 525-7376 Japanese Credit Bureau: (800) 366-4522
Q. HOW DO I CHANGE MY BUSINESS NAME AND/OR THE DESCRIPTION OF MY BUSINESS APPEARING ON MY CUSTOMERS’ BILLING STATEMENTS?
A. If there is a change in the business name and/or DBA, the Articles of Incorporation must be provided to USPAY. To make this change to your merchant account, please fax a written request to our Merchant Request Department at 888-796-7738.
Q. HOW DO I INCREASE MY PROCESSING LIMITS?
A. This request must be submitted in writing with the new requested ticket amount and average monthly volume amount. To make this change to your merchant account, please fax the written request to our Merchant Request department at 888-796-7738. In the written request must be the DBA name and merchant #.
Q. HOW DO I CHANGE THE OWNERSHIP INFORMATION IF I’VE RECENTLY ACQUIRED OR SOLD THE BUSINESS?
A. The new owner must complete a new application and agreement. Contact your Sales Representative for assistance. If you are unable to contact your Sales Representative, you may contact USPAY directly at (866) 725-8500, opt 4.
Q. HOW DO I KNOW WHAT HAS BEEN DEPOSITED INTO AND/ OR DEDUCTED FROM MY CHECKING ACCOUNT BY PMP?
A. This information is available in several formats. A monthly processing statement is mailed the first week of each month for the preceding month’s activity. Checking your bank statement is also an option. Deposits and withdrawals will be listed on your bank statement as Bankcard Processing. A third option is to call our Customer Service Department at (866) 725-8500, opt. 3.
Q. HOW FREQUENTLY ARE FUNDS DEPOSITED INTO MY CHECKING ACCOUNT?
A. Activity on your Merchant Account is processed on a daily basis and is reported according to the processing date. The transfer of funds to or from your DDA/CHECKING ACCOUNT takes place through the AUTOMATED CLEARING HOUSE (ACH). Depending on your Merchant Account type, the transfer may vary from 2 to 5 business days. Processing activities take place on a Monday through Sunday. Weekends and Federal Holidays are not considered as business days.
Q. I HAVE SALES THAT ARE NOT SHOWING UP IN MY BANK’S ACCOUNT STATEMENT?
A. Remember to factor in the lag time between processing, settlement and the number of days the processing bank will hold funds before sending the sales to your checking account. Sales that are made during the final week of a month may not show up in the bank statement for that month. If a certain batch or transaction has not reached your banking statement for longer than 5 business days, call our Customer Service Department at (866) 725-8500, opt 3.
Q. WHY IS MY DEPOSIT LESS THAN WHAT I CHARGED?
A. The qualified discount rate is deducted from the batch amount prior to deposit.
Q. CAN I LINK MY PERSONAL CHECKING TO MY MERCHANT PROCESSING ACCOUNT?
A. Owners of Sole Proprietorships can use their Personal Checking accounts as DDAs and link them to their Merchant Accounts. All other forms of business ownership, i.e. partnerships, LLP, LLC, and corporations, must use a Business Checking account as the DDA that is linked to their Merchant Account.
Q. WHAT ARE THE MONTHLY PROCESSING FEES? HOW DO I PAY FOR THESE?
A. Your “Monthly Processing” fees are calculated based on all the account fees assessed throughout the month with each date’s activity. Monthly processing fees do not include your Daily Discount. The total of all Monthly Processing fees is directly debited from your checking account, also known as your DDA, through the Automated Clearing House (ACH) within the first five (5) business days of the following month. Please ensure that sufficient funds are available to avoid a “Reject,” the electronic equivalent of a “bounced check”.
DAILY FEES
The “DISCOUNT” is the only “fee” that is collected daily. Commonly referred to as the “DAILY DISCOUNT,” this fee is assessed on both sales and credits. The Daily Discount fee will not be a direct debit to your checking account, also referred to as your DDA. Instead, the Daily Discount is deducted from each day’s NET DAILY ACTIVITY, meaning the total of sales minus the total of credits for that day. Your DDA will be credited for this amount, known as your GROSS DEPOSIT. In the event that any day’s Gross Deposit, i.e. Net sales minus the Daily discount, is a negative amount, then your DDA will be debited for that amount.
MONTH-END FEES
“Month-end” fees are assessed at the end of each month and apply to various transactions that occurred during that month only. Month-end fees may include, but are not limited to, the following:
- Authorizations
- Address Verification Service (AVS)
- Retrieval Requests
- Charge backs
- Minimum Discount
- Statement fees
- Non-Qualified Rates
- Per Item Fees
Q. HOW CAN I CHANGE THE DEPOSIT DELAY FROM A HIGH DEPOSIT DELAY TO A 2 BUSINESS DEPOSIT DELAY?
A. You must submit a request with your merchant account number and your business name to Customer Service via email at customerservice@uspaygroup.com or via fax at 888-796-7738. Your Merchant Account will be review by a customer service supervisor and will be contacted by a customer service representative in (2) business days to notify you if your merchant account has been approved for the lower delay hour.
Q. HOW DO I CHANGE MY ACCOUNT FROM DAILY TO MONTH-ENDS FEES?
A. Please submit a request with your merchant number and business name to the customer service dept via fax to 888-796-7738 or email customerservice@uspaygroup.com. A USPAY customer support supervisor will review the account standing and will you will be contacted by a customer support representative.
